Refund & Cancellation Policy

Operator

Legal name

Mikita Antonau

Trading name

congrat.io

NIP (tax ID)

5273066696

REGON

525901142

Registered address

ul. Stanisława Worcella 3B lok. 19, 01-250 Warszawa, Poland

Country

Poland

Contact email

support@congrat.io

Registry

Sole proprietorship (jednoosobowa działalność gospodarcza)

1. Our reseller handles payments and refunds

Our order process is conducted by our online reseller. The payment provider named at checkout and on your receipt is the Merchant of Record for all our orders and handles payments, payment-related customer service and refunds.

Refunds are issued by the reseller to your original payment method, in line with this policy and the reseller's refund terms. If this policy and the reseller's terms differ, the version more favourable to you applies, and where the law gives you stronger rights, those rights apply.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee to all customers, wherever you are located, on:

• the first payment of a Pro Monthly subscription; and
• an Event Pass purchase.

If you are not satisfied, request a refund within 14 days of the purchase date, as described in section 3, and you will be refunded in full. If the refund is approved, the paid features it covers end (see sections 5 and 6) and your data is kept.

3. How to request a refund

• Use the support or order link in your payment receipt email.
• Or email us at support@congrat.io and we will arrange the refund for you.

Please include the email address used for the purchase.

4. Statutory withdrawal rights

The guarantee above is in addition to, and does not limit, your statutory rights. If you are a consumer in the EU, EEA, Switzerland or the UK, you have a statutory right to withdraw from a distance contract for digital content or services within 14 days without giving a reason. This right covers one-off purchases and the first payment of a subscription, but not later subscription renewal payments. Other countries may give similar rights.

Where the law allows it, you may be asked at checkout to expressly consent to immediate access to digital content and to acknowledge that you may lose the statutory right of withdrawal once you start using it. That does not affect the 14-day money-back guarantee in section 2.

5. Pro Monthly: cancelling and renewals

• You can cancel at any time on the Billing page of your account, through the link in your receipt email, or by contacting us at support@congrat.io.
• Cancellation stops future charges and takes effect at the end of the current billing period. You keep paid features until that date.
• Renewal payments are generally not refundable, except where the law requires a refund or we or the reseller decide to grant one. If you think you were charged by mistake or after cancelling, contact us promptly.
• If the first payment of your subscription is refunded, your Pro features end.

6. Event Pass

Event Pass is a one-time payment for one specific event and can be refunded within 14 days of purchase under section 2.

If an Event Pass is refunded, the paid features for that event end. We do not delete the event or the organiser's data; only the addition of new items above the free limits is restricted.

7. Problems with the Service

If a paid feature does not work as described, please contact us first so we can fix it. If we cannot resolve the problem, you may ask for a refund, and your statutory rights for defective digital content and services are not affected.

8. Chargebacks

Please contact us before disputing a payment with your bank or card issuer, so we can resolve the issue quickly. A chargeback may lead to the related paid features being suspended while the dispute is open.

9. Contact

For questions about this policy, contact us at support@congrat.io. For a specific payment, you can also use the link in your receipt.

10. Languages

This policy is provided in English, Russian and Belarusian. In case of any discrepancy between the language versions, the English version prevails.