No. Participants in a Secret Santa event and guests who view or reserve from a public wishlist always join for free. Only the organiser may need a paid plan for larger events.
What happens when I cancel Pro Monthly?
Cancellation takes effect at the end of the current paid period. You keep Pro features until then and are not charged again. Your wishlists and events are never deleted; only adding new items above the free limits is restricted afterwards.
What is an Event Pass and how does it differ from Pro?
Event Pass is a one-time payment for one specific event with up to 250 participants. It is not a subscription, does not renew and cannot be moved to another event. Pro Monthly is a subscription that raises the limits for your account across events.
How are payments and taxes handled?
The payment provider named at checkout and on your receipt is our reseller and Merchant of Record and processes payments in the currency shown on this page. Applicable taxes such as VAT are calculated at checkout based on your location, before you pay. We never receive your full card details.
Can I get a refund?
Yes. We offer a 14-day money-back guarantee on the first payment of Pro Monthly and on Event Pass. Refunds are issued by our reseller, and statutory withdrawal rights for EU, EEA, UK and other consumers apply in addition. See our Refund & Cancellation Policy.
What happens if I reach a free limit?
Nothing is deleted. You will not be able to add more participants or open another event above the limit until you free up space or choose a plan with higher limits.
Does Congrat.io collect money for gifts or accept donations?
No. You pay only for software features of a paid plan. Congrat.io does not process donations, fundraising or gift funds, does not hold or transfer money between users and does not sell gifts. Guests buy gifts themselves, outside the service.
Is Secret Santa a lottery or a prize draw?
No. Matching only assigns who prepares a gift for whom. Participants never pay to join and there are no stakes, prizes or winnings. A paid plan raises an organiser's limits, such as the number of participants, and does not affect the matching.